Currently we are working on a 5 - 10 day turn around time. 

Due to popular demand, we may experience slight delays but you will be notified in advance. 

1. Once you upload your images and complete the order, One of our team will review the images and ensure they are at the correct quality to work with. 
2. We will confirm the order and give you an approximate turn around time.
3. We send you out a preview of the image and give you the chance to make some suggestions around the order in which the individuals in the photographs are drawn, or the sizes of the individuals included in the image.
4. Once Approved, we deliver your finished Digital Print File. We will email you a .JPEG and a High Resolution Print File that you can print at any good print outlet. 

All our portraits are sent digitally to your email only, we do NOT offer hard copies.
(We recommend getting all portraits developed using a professional printing company to maintain high resolution).

Our Services involve redrawing/editing of images or photographs, and provide you with custom products therefore, Mixed Memories Services are provided to You on a strictly “ No Refund ” basis, barring certain circumstances. Refunds may only be provided to You, for the payment made, in the event where MixedMemories, at Our own discretion, decide that the photographs or images provided to Us are not suitable for creation of the Final Image.